| |
 |
ADSL/ADSL2+ Change of Plan
|
| |
Inside Contract |
Outside Contract |
Contract Restart |
ADSL to ADSL Upgrade
(no speed change) |
$0 |
$0 |
No |
ADSL to ADSL Upgrade
(with speed change) |
$25 |
$0 |
No |
| ADSL to ADSL Downgrade |
$59 |
$59 |
No |
| ADSL to ADSL2+ |
$115 |
18 months - $0 |
Yes |
| 12 months -$59.95 |
Yes |
| ADSL2+ to ADSL2+ Upgrade |
$0 |
$0 |
No |
| ADSL2+ to ADSL2+ Downgrade |
$59 |
$0 |
No |
|
ADSL/ADSL2+ Relocation
|
| |
Inside Contract |
Outside Contract |
Contract Restart |
| ADSL to ADSL |
$99 |
$99 |
Yes |
| ADSL to ADSL2+ |
$99 |
$59.95 |
Yes |
| ADSL2+ to ADSL |
$145 |
$99 |
Yes |
| ADSL2+ to ADSL2+ |
$145 |
$99 |
Yes |
|
ADSL/ADSL2+ Reconnection
|
| |
Inside Contract |
Outside Contract |
Contract Restart |
| Reconnection of ADSL |
$99 |
$99 |
Yes |
| Reconnection of ADSL2+ |
$99 |
$99 |
Yes |
|
ADSL/ADSL2+ Cancellation
|
| |
Inside Contract |
Outside Contract |
| Cancellation of ADSL |
Contract payout fee up to $350 |
30 days notice |
| Cancellation of ADSL2+ |
Contract payout fee up to $350 |
30 days notice |
| Engineer Onsite Fee
|
During normal business hours
(1 hour minimum) |
$125 per hour |
Outside of normal business hours
(1 hour minimum) |
$175 per hour |
| ADSL/ADSL2+ Change of Plan
|
To change your ADSL plan please use the change of plan form under the
Your Account section.
ADSL/ADSL2+ upgrade: a change to a plan with a higher monthly access charge
ADSL/ADSL2+ downgrade: a change to a plan with a lower monthly access charge
Contract restart: a new Minimum Contract Term (as defined for each ADSL/ADSL2+ plan) that replaces any previous Minimum Contract Term.
Change of Plan special case1:
If you are changing plan in conjunction with a relocation or reconnection of your ADSL/ADSL2+ service, a contract restart will apply as well as the applicable charges (see Relocation and Reconnection).
|
ADSL/ADSL2+ Relocation
|
To change your ADSL location please use the change of location form under the
Your Account section.
Relocation includes:
- Change of service address (even if the service telephone number does not change)
- Change of telephone number (even if the service address does not change)
The relocation fee is made up of two separate Telstra fees (disconnection and reconnection) up to $175 depending on the type of service and status of contract period.
Relocation special case1:
If you are applying to relocate your TPG ADSL2+ service to an area where TPG ADSL2+ is not available you have 2 options:
1. change to a TPG ADSL plan (with applicable charges and contract restart)
2. cancel TPG ADSL2+ service (paying out the remainder of their Minimum Contract Term up to $350)
Relocation special case2:
If you are applying to relocate or reconnect your service during the Minimum Contract Term and TPG determines that neither ADSL nor ADSL2+ are able to be provisioned at the new address/telephone number, your service will be cancelled and remaining portion of the Minimum Contract Term will be charged up to a maximum of $60.
TPG Internet cannot guarantee the availability of ADSL or ADSL2+ at any location; however TPG can test for availability on active phone numbers upon a customer’s request.
|
ADSL/ADSL2+ Reconnection
|
The reconnection fee is levied by Telstra as their cost to reinstate your line to their standard telephone network and payable once your TPG ADSL/ADSL2+ service is disconnected.
To request for a reconnection, please send a fax to 02 98500813 or an email to adsl_admin@tpg.com.au.
| Engineer Onsite Fee
|
To arrange an engineer please call 1300 360 855, choose option 4 then option 4.
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