Technical Support Agent - Day Shift

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We want YOU!!!

 

TPG Telecom is the in-house, day shift BPO company you’ve been looking for. We’re an award-winning company and Australia’s #2 telecommunications company. We offer guaranteed day shift schedule in our in-house, stable company.

CURRENTLY OFFERING SIGN ON BONUS OF PHP 22,000! (terms apply)

 

What we can offer you:

  • DAYSHIFT! Enjoy work/life balance with no graveyard shift.
  • Competitive salary package of up to PHP 25,000 including allowances + healthcare + incentives
  • Ortigas location close to Robinsons Galleria, Mega Mall, EDSA and Shaw Blvd
  • Two consecutive rest days guaranteed
  • Career growth and promotion opportunities within our strong and expanding company
  • Secure employment – in-house BPO in Manila for 14 years, no payroll delays, no account pull-outs
  • Fantastic and friendly team culture where we value our people and celebrate our successes

 

Job Responsibilities:

  • Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, wifi and speed
  • Resolve technical queries via telephone
  • Diagnose and escalate faults
  • Provide excellent customer service

 

Job Requirements:

  • 6 months BPO experience
  • Bachelor’s/College degree in an IT Computer, Electronics, or Telecommunications field.
  • We also consider fresh graduates without BPO experience with a 4 year course - we provide full training
  • Excellent customer service attitude
  • Excellent verbal and written English communication skills
  • Friendly, positive manner and great at establishing rapport with customers
  • Experience with modem router configuration, wifi setup and troubleshooting is desired
  • Experience with a telecommunications/IT account supporting copper, cable or fibre internet technologies is an advantage

 

Visit us at 16F iSquare Building, Meralco Ave. Ortigas, Pasig City between 7am-7pm Monday to Friday and 8am-5pm Saturday. Bring a copy of your updated resume.
Know the interview results within 24 hours!
 

You may also email your resume to manilajobs@tpg.com.au

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