Customer Feedback

Saturday, 8 December 2007

I had a lot of problems with my previous ISP internet which is very slow; this had been going on for months I changed to TPG as other co could not work out the problem. This problem did occur with TPG however they suggested could be fault with line. TPG contacted Telstra, which later found the problem was with Telstra’s sub station fault, again TPG’s tech support was great to work it out straight away while other ISP was hopeless. I'm glad that I’m with TPG thank you for all your help I’m now with an ISP that know what there doing

THANKS....

Jim

Friday, 7 December 2007

Hi Mr. Supervisor,

Your service was excellent, as is everyone who works in the in your call Center. keep up the good work

Regards,

Richard

Friday, 7 December 2007

To Whom It May Concern,

I had a long, complicated call today to TPG and was assisted in my query by Carley, who called me back and followed through until my issue was successfully resolved. This involved her calling other departments several times and making a great effort to reach people who could answer my query and assist.

My billing question was not routine and was of very great importance to me.

I would like to communicate to Carley's supervisor that she is a very helpful person to your customers, most polite and intelligent in understanding my problem and really kind to follow through as she did, which I am sure took a lot of time and effort from her.

I do not write letters to praise staff usually, however in this case, she made so much effort that I feel I would like to thank her, and inform you of her excellent service to me today.

Yours sincerely,

Marion

Friday, 7 December 2007

Hi Carley,

This is to note you that the support provided by you is excellent! As an IT Technical staff I'm always contacting with most of the service providers in Australia. It is very happy to note that you are very supportive and friendly to the customer.

Thanks again & keep it up.

Regards,

R

Thursday, 6 December 2007

To whom it may concern,

This manager was Rion, who appears to be a highly dedicated professional who holds firmly to the conviction that if it is worth doing, it is worth doing it right. It is fair to say that without his help, this problem may not have been resolved.

I believe Rion had worked exceptionally hard to correct this problem and has demonstrated outstanding efforts and persistence in firstly taking responsibility for this problem, and secondly seeing that this was resolved in a timely fashion

My service is now back online and working as expected.

Kind Regards

Jeff

Thursday, 6 December 2007

Hi TPG

Thanks to Jon and Jules for their expert customer service. Being very illiterate when it comes to computers they showed remarkable patience and understanding in getting me reconnected with TPG.

Regards

John

Wednesday, 5 December 2007

Dear Sir/Madam

I would like to thank the team of TPG for their help and enthusiasm, as I had a problem with my email both the TPG and the outlook express as well, I would like to thank the team members I have spoken to today, as they managed to fix all the problems that I had with my email in particular the outlook express one which was quite difficult

Many Thanks

Yours Sincerely

Wagdi

Wednesday, 5 December 2007

Last night I was helped by lass whose name I cannot remember and the service was great. Tonight I was helped to solve another problem by Jo and his service was equally as good. I would find it hard to leave TPG as value for money does not sacrifice service!

Thank You

Ossie

Wednesday, 5 December 2007

Hi,

A few days ago I had a problem getting a connection to the internet and I rang TPG for help. The girl at "Technical Help" could not have been more helpful. She spent about an hour trying all different changes that could have caused the problem; and in the end the modem had to be "reconfigured". As I'm not that computer literate as you guys are, this took a while. The girl, who's name I forgot (I apologized) was so helpful and very patient.

I would just like to thank you all very much, and Merry Christmas.

Howard

Wednesday, 5 December 2007

Dear Sir/Madam,

This is to confirm that I have been contacted by one of your sales reps regarding changes to my account. I was very happy with the outcome of this issue. Emily rang me about 12.45pm Std Eastern Time and was very helpful and courteous. She is an asset to your organization and her high standard of customer service made this enquiry for me a very pleasant process.

Your faithfully

Peter

Wednesday, 5 December 2007

To Help Service Manager

I have been frustrated with the fact that every month a reach my allowed download limit and with fact that my speed get throttle down to a minimum. I decided to call TPG customer support for help.

I was amazed with the friendly assistance that I received from Seth; Seth was not only friendly but also showed me another product that meets my requirements at the same cost. I would like to take this opportunity to formally thank *Seth *for the outstanding service.

Keep up with the hard work.

Regards

Jose

Wednesday, 5 December 2007

Dear Ren,

I thought you handled me (as a very annoyed customer) in a very competent and intelligent manner. Within 2 minutes of me calling you had calmed me down (I was guilty of being very grumpy and quite aggressive) and we had the situation resolved.

In addition to sorting the problem I also asked a lot of questions outside the original problem which you fielded in a professional and friendly way.

I put the phone down with my confidence in TPG fully restored and will be happy to recommend TPG to my friends.

Keep up the good work!

Kind Regards

Dave

Tuesday, 4 December 2007

Dear TPG,

Just realized that we have been with you now since September 1999 and applaud your services. Just recommended you to a friend (She is totally disgusted with her service provider)

Thanks for all the help provided in the past.

Debby

Monday, 3 December 2007

Hi,

Just a quick note to say thank you to the guys at your support desk tonight, who help me reconnect my laptop to the Internet. A special thanks to Christian. I am a long time user of TPG and I have always been impressed with your support, I have only had to call 3 times in the whole time I have been with you and every time it has been a great experience.

Keep up the great work.

Cheers

Jeff

Monday, 26 November 2007

Appreciate your help

Regards,

Chris

Sunday, 25 November 2007

My association with TPG and the assistance I have been given when my lack of knowledge has left me floundering has always been extremely helpful.

Russ

Thursday, 22 November 2007

Thanks to TPG for your assistance in promptly handling my particular customer service issue. I have been a happy TPG customer for over 4 years and shall continue to recommend them to any person considering a new ISP.

Thanks

Guy

Thursday, 22 November 2007

Hello Help Desk,

A very special thanks to TPGs highly competent and patient ADSL Installation Support operators.

You were able to carry out my ADSL2+ installation overcoming some difficult situations.

You have my very special appreciation.

Wednesday, 21 November 2007

I am writing to thank Emma for her great customer service in what was a difficult process. She showed endless commitment to getting the task done and continually informed me of the status of the situation. Thank you very much Emma for all your efforts, they are greatly appreciated!

Kind regards,

Liz

Tuesday, 20 November 2007

Dear TPG,

I called TPG,Joan answered me. She is very nice and helpful. .I would like to thank her for her patience because my language is poor and she tried her best to understand me and give me information.

Thanks a lot for the good service to solve my problem.

Abdulaziz

Tuesday, 20 November 2007

Hi,

Just a quick note to advise you of my most recent experience with TPG. I have been with TPG for a reasonable period now and even when there has been a problem support from your staff has been excellent. On this occasion your representative was very help-full, knew what she was talking about and followed up with what she advised me she would do.

I has been a pleasure dealing with TPG

REGARDS

Steve

Monday, 19 November 2007

Hi,

I would like to thank Eva for her help in setting up my adsl2+ connection. While getting started she was disconnected, I started to call TPG's help desk again but heard the beeps that tell me I have an incoming call, I hung up the phone and took the incoming call, it was Eva calling me back because she had been disconnected, this saved me going through the help desk menu's again.

This is excellent customer service, other companies would not have called back so thankyou TPG for having the call back policy and thank you again Eva for calling me back.

Regards,

Darrell

Monday, 19 November 2007

Good morning,

I want to thank tpg as the "server par excellence". I invariably find you helpful along the way but this morning I've been particularly impressed. I had the services of an operator called Belle. Her competence combined with her patience helped me get my computer back on line; having warned her I was hard of hearing, Belle was particularly clear in her articulation of her directions to me. I was able to proceed without panic and that is always a plus for those of us who are not really of the IT world.

Thanks to Belle and all of you,

Bev

Thursday, 16 November 2007

We have just moved offices and in the process moved from ADSL to ADSL2+. Unfortunately Telstra made an error setting up the telephone line for the ADSL to the building here and it lead to a weeks delay in getting our ADSL service running. Of course as we sorted out the problem we called TPG a few times and each time I was impressed by the willingness to help although, as it turned out, the problem was with Telstra not TPG.

After everything was working again we found we could not send emails to hotmail.com and so called TPG again. I would especially like to thank Chris who continually followed up the problem with suggestions until it became clear the problem was once again not with TPG. However with the information she provided I was able to explain things to our IT consultant who was then able to fix the problem.

Although the whole process has not been smooth for us because of problems outside TPG’s control the willingness of TPG to help and continually follow up regarding our problems each time always gave me confidence that the problem was with other companies equipment or our equipment which ultimately helped speed up the process of fixing the problem.
Everything seems to be working now and again we appreciate all your help.

Best regards,

Greg

Wednesday, 15 November 2007

This evening I need help to reinstal my ADSL and contacted TPG...

The service was excellent from a young man, he was very patient and explained clearly each step he worked through with me.

Thank you.

This is one reason I stay with TPG because of the help when it is needed.

Edwena

Wednesday, 15 November 2007

To whom it may concern,

I would like to thank you for the arrangement your staff took for my account. Their efforts are fantastic and a credit to your company. I initially approached the Customer service area and was assisted by a pleasant lady . She took ownership of my Card reject problem and presented me with a very satisfactory solution. Her effort allowed my account me to remain connected which was to me the very best outcome. Today I contacted the centre again and was ably assisted by another lady. Again she assisted me in solving my account problem. On completion I was satisfied that I had finally found a company that really cared about the customer. I can only offer my THANKS to both of these ladies. The experience has left me with the knowledge that TPG has a very good customer attitude which is lacking in today’s society.

I can only offer my thanks to you all and hope that they are passed this message and my thanks.

Greg

Wednesday, 15 November 2007

Dear TPG,

I would like to give an excellent feedback report on Clair, for the way she has handled my calls.  She has been a great help and has been at all times willing to help me in the matter, I do appreciate being treated like an important customer and that has been her attitude the whole time I have been in contact with her.

Once again I thank you for your help.

Kind regards,

Gordana

Tuesday, 14 November 2007

Good morning,

I telephoned TPG this morning to get information on how to go about upgrading my present account to ADSL Light 256.
The reason that I phoned instead  of using the internet to make the change is that I am not particularly computer literate and feel more confident being advised by a service representitive on these matters.

I found the customer service represntative to be very considerate and most helpful in answering my questions clearly and to my level of expertese.

I have been a TPG customer for some years now and I am very pleased to report back on this example of excellent staff / customer support that was presented to me.

Thank you,

Horrie.

Tuesday, 14 November 2007

Dear Helpdesk,

I'm just writing to say how happy I am with the TPG service. I am a new customer and I had difficulty connecting for the first time with the internet yesterday and was helped by one of your staff - a woman called Anna, who really was very, very patient and willing to help me go through many steps in order to make sure everything was connected. We finally solved the problem, and I am very grateful for Anna's help. She was really fantastic. She deserves a pay rise!

Also, I have found TPG staff generally very courteous and helpful - very good customer service!!!

Congratulations on a job well done, and thanks to Anna.

Your sincerely,

Donna

Monday, 13 November 2007

Hi

I just wanted to commend Gus on his perseverence with my VOIP problem this evening. I made several calls to TPG helpdesk, but Gus eventually solved my problem when he suggested my SIP registration problem was due to a downlevel firmware on my NB9W modem. Upgrading the firmware fixed the problem!

Thanks Gus, and to the other TPG team members who helped me this evening. I really appreciate the patience the team showed.

Many thanks.

Jason

Monday, 12 November 2007

Hello,

I had occasion to call your help desk today and I spoke to one of your representatives who was most helpful. He was very polite and has a very clear voice and a very good phone manner. He knew exactly how to solve my problem. It was a pleasure dealing with him.

Thanks for providing such good staff to assist your customers.

Kind regards,

Jeanette

Monday, 12 November 2007

To Whom It May Concern
The Helpdesk Department of TPG
Dear Sir/ Madam,

I wish to register my thanks to one of your Helpdesk consultants for her patience and professionalism in guiding me through the set up of ADSL2+ connection. It was my first time using broadband internet, and as I am not gifted in the technical things, her help was of tremendous value to me. This experience with TPG makes my transition to ADSL so much easier. I wish her every success in her career and all the best to you all.

Albert & Chun 

Monday, 12 November 2007

This is in regards to my query last Sunday (11/11/07). I am very satisfied with the immediate and quick response to my query. The way your TPG staff handled my query has met up my expectations - the way you explained to me in a clear and easy to understand manner my issues. You better keep more staff like her on your customer services.

Many thanks,

Josephine

Sunday, 11 November 2007

To whom it may concern,

Just this evening (about 8:30 PM EST) i made a call to TPG customer service to inquire about how the installation of my ADSL2+ was coming along. I was suprised, as i was definetly no expecting to hear, that the installation was complete, and that my internet was ready to be used. So i thankyou very much for having my internet install after 5 working days.

I want to extend my gratitude to TPG for having such helpful, knowledgeable staff on call. I have found that although TPG's helpdesk hours are not as flexible as some of the major providers (i was with Optus Previously), the TPG helpdesk phone operators are much more helpful. John definetly stands out as an example of this brilliant customer service, and on account of that i have decided to write this letter to you.

Myself working in a customer support position, appreciate how valuable positive feedback from an employer/supervisor can be. I would implore you to insure that John hears from his supervisor about his fantastic work in this case, and also to extend my thanks to him, as I’m certain the simple polite 'thanks heaps' I gave him over the phone does not fully show how much i appreciate his help.

Thank you

Saturday, 10 November 2007

I would like to express my appreciation to TPG staff who have been very patient in assisting me with my queries, they all gave excellent service. At the age of 62 and trying to learn new systems can be a little daunting but TPG staff were very professional and patient!

Thank you

Diane

Friday, 9 November 2007

Thanks to Nat for her patience and guidance. I find this computerised world a bit baffling at times and am grateful to those who "know how". TPG is a terrific ISP and I can't recommend them enough.

Suzi

Friday, 9 November 2007

Hi There,

I recently had the opportunity of dealing with one of your team who helped me with information regarding the delivery and installation of my new ADSL2+ System. I found them extremely helpful and informative with all questions that i had and was always very polite. I look forward to dealing with her again.

Matthew

Thursday, 8 November 2007

I am writing this email to appreciate the efforts made by one of your helpdesk support staff on Tuesday to help me out to reconnect the lost internet and VOIP phone connections. His positive attitude, patience to guide me and also the knowledge to fix the problem impressed me. Please extend my sincere thanks for helping me to solve the issues and the network connection and the phone lines are working fine to date.

Regards

Upul

Wednesday, 7 November 2007

The staff at TPG have always managed to get me out of trouble on a number of occassions and they always seem to have an endless supply of patience with people who are having trouble with their pcs. My problem today was an error with my modem with which i was helped out by a member of your helpdesk who fixed my problem very easily and he was very helpfull

Thanking you

Sandra

Wednesday, 7 November 2007

Dear Supervisor,

This is to commend one of your staff members. I have been trying to upgrade my plan to a higher package and they were there to help me get it sorted out.

She was so patient, soft spoken, accommodating and composed.

Keep up the good work. I know you're going places. I would love to receive more of your service.

Guilia

Tuesday, 6 November 2007

Thank you for the quick and efficient service . I had problems with my internet access. You resolved the problem quickly and offered suggestions to avoid constant connection problems which is so simple and very practical. It is power-efficient as well.

Monday, 5 November 2007

Dear TPG help staff,

Thank you that you are always there when I call. I appreciate your patience in dealing with people who are not computer experts. Thank you for your calm in guiding through to solve internet connection problem.

Have a nice day,

Angelina

Monday, 5 November 2007

I love the IPTV concept and l am very much looking forward to the new channels. I have been with tpg for a long time now and have been very happy with the service,I recently told an Optus sales person who knocked on my door and offered me a deal to change about Tpg and they were amazed and said they would also become Tpg customers

Regards,

Darren

Monday, 5 November 2007

I would like to thank Melinda for her help and patience sorting out my offpeak/onpeak hour issue. Never before have I received a phone call from an ISP offering to help me with my plan issues.

I am sure that dealing with customers such as myself can be frustrating, but I was glad she was always polite and professional to me.

I would recommend TPG to others, because I know that people such as Melinda, on the helpdesk, are able to assist.

Darren

Saturday, 3 November 2007

I just wanted to inform you of how impressed I am with the quality of your helpdesk service. I have been a user of TPG for many years but always left the dealing with the technical issues of broadband to my technical minded brother. However when I moved out recently I was forced to take this on myself and was quite daunted at first, but after speaking with one of your operators this morning the issue with my connection had been rectified, and I was amazed at how patient, understanding and helpful your staff were. Thankyou once again and I won't hesitate to call again if I have any other issues arise in the future.

Kind Regards,

Nick

Saturday, 3 November 2007

To whom it may concern,

I am writing to tell you about excellent service that I received from Albert, when rang TPG today. I have been a TPG customer for over 3 years and in that time I have called TPG only a few times but I have never left a conversation feeling more pleased with the result, than I did today.

Albert quickly fixed my problem, was very polite and I could understand him very well. I think that Albert is a credit to TPG and I would think that he is a fantastic example of excellent customer service.

I rarely write such emails but I was very much impressed with Albert today, so I asked him where I should direct my compliments and he gave me this email. I wanted to let you know how pleasant my customer service experience was today.

Kind Regards,

James

Friday, 2 November 2007

I want to compliment your staff on their great service. I had an outage this morning. Your Tech Support, talked me through the troubleshooting, solved the problem and even called back awhile later to make sure all was resolved. In about 15 minutes my connection was completely restored.

Thanks very much.

It’s reassuring to know that when it breaks it can be fixed.

Friday, 2 November 2007

Dear TPG Team,

Thus I wish to say a very big thank you for replying to my enquiry, and your current and past, (always full and very helpful information).

This is the sort of thing, (amongst many others) that in my opinion makes TPG the best ISP that Australia has, and that is the reason why, every person for whom I build or repair a computer, I tell them that If they ever want their computers fixed again, or if they just come for advice, then they absolutely must pay out any plan that they are on and change to TPG.

For this I ask nothing in return, as I have always been a person that is happy to help anyone and share information on a fine thing.

I am now older than I care to think about, and started with computers late in life, started by trying to learn how they worked and got stuck, and now that is all I seam to do :)

Though I understood very little at first, things began to sink in over time,(as all things technological fascinate me, and now more people come to visit me and ( It really amazes me ) I manage to fix things that computer shops can't, and the only thing that I ask for is a thank you, and that they change to TPG.

I am a firm believer in giving credit where credit is due, and thus should you wish to, please show this reply to anyone whom it may concern as a big Thank You and commendation, to both you (as this is the second time in the last year that you have helped me) and to TPG the best ISP in Australia giving people the ability, freedom and bandwidth to access the ever increasing volumes of data that provides information, tutorials and the wonderful privilege to learn and expand their knowledge.

All the other ISP's could do with a big lesson from you all.

Tuesday, 30 October 2007

To whom it may concern

I purchased a modem today and had difficulties installing it. I spoke with a lady from your support team.

I just want to inform you of how helpful and supportive she was in dealing with my installation problems. She got me connected up and was a pleasure to deal with.

Good on you !

Thanks

Richard

Sunday, 28 October 2007

I would like to thank Christopher for his great & fast service. I have recommended many people to TPG over the last couple of months. Christopher was able to fix the problem with out any hassles.

Thank you to TPG.

Mark

Saturday, 27 October 2007

Hi All,

I had my second over-the-phone technical enquiry today and  I can glady say it was resolved quickly, as was the first. My computer wasn't connecting and Arlene found the problem within a minute and resolved it straight away. She was polite and patient throughtout the call. After my experiences I have total faith in the TPG helpdesk.

Keep up the great work.

Saturday, 27 October 2007

Hi,

We simply love IPTV! Thanks you TPG for this free TV. Please try to add more movies, sports and documentary channels. We can't wait for program guide!

With thanks and kindest regards,

Tarek

Wednesday, 24 October 2007

Hello,

I need to bring to your attention the excellent efforts of one of your staff named Jofil. Not only was he patient and understanding of my needs, but he clearly explained how to install the new modem with ease. After explaining, I then asked him some questions about my emails which were not working. He politely told me that he would phone back in 30 minutes as he needed to check up on a few things.

I couldn't believe my luck when the phone rang exactly 30 minutes later with Jofil on the other end. Minutes later I was up and running.

I need to commend you on the professionalism of Jofil. I must state I have never spoken or been in contact with him before, but he is the exact reason why small business people like myself use your services.

I don't ask for much, but I got much more than I thought. WELL DONE JOFIL!

Jason

Tuesday, 23 October 2007

I received, on 18 October, an email from TPG regarding my shortly-to-expire credit card.  I contacted TPG this morning by phone (thanks for offering a telephone alternative!) and was answered by Norman.

He dealt with the matter in the most efficient and courteous way; I am grateful to him.  I mentioned to him that I am very happy with TPG's service (even though my connection is only dial-up); indeed, I can't fault it.  Accordingly, when Telstra sought to entice me its way as part of a 'communications package', I turned the offer down flat.  As the saying goes, if it ain't broke, don't fix it!

My definition of a good internet provider is one where everything always works.  TPG provides this, in spades!

Kind regards, and thanks,

Carole

Tuesday, 23 October 2007

Hi,

Monday, 22 October 2007

Thank you very much,

I have everything up and running & I want to thank your help staff who helped me set it up on the week end. They were very helpful, Thank you all very much. You all have been very good at keeping me up to date with progress through out the change over from my previous provider which is very appreciated.

Keep up the good work.

Saturday, 20 October 2007

I wish to record a word of thanks to LEO of your Dial Up section who afforded me great help during two phone sessions this morning (Saturday). He showed great skill and seeming unlimited patience as he dealt with a slow learner!

I hope his supervisor can be informed for he represents all that is best in TPG service I look forward to further help when in a few weeks' time I shall be applying to transfer from Dial Up to Broadband when I shift into a permanent residence

yours sincerely

John

Friday, 19 October 2007

Dear TPG Helpdesk,

Today I sought tech support with an unreliable ADSL2+ connection. I spoke with a young man named Ralf who was very knowledgeable and able to immediately make changes to the modulation of the line which increased the stability of the connection. It was excellent to deal with a tech support rep who was knowledgeable, patient with my at times irascible personality and willing to take immediate action to solve my problem.

I ask that you somehow reward this fellow for the excellent job he did in improving the quality of my connection, for his efforts have convinced me to continue being a TPG ADSL customer.

Sincerely,

Brett

Friday, 19 October 2007

Dear All,

I would like to share my opinions with you all, especially with the support, help and advice I have received from Lhora the supervisor in TPG.

I would like to thank her for all the help and assistance she has provided, not many people I have come across have been so helpful professionally. Good work Lhora, keep it up and keep it going. May I wish you all the very success for your future.

Thank you

Venkateshwar

Thursday, 18 October 2007

Dear Sir/Madam,

I’m sending this email to congratulate Abet on his exemplary customer service skills.  He was very polite, very patient and very helpful from the start of the phone call to the end.

Thanks for the wonderful service,

Michelle 

Thursday, 18 October 2007

Hi,

This is to duly acknowledge the exceptional customer service I received from ANDY to resolve issues with my ADSL2 connection.

Hence, speaking with ANDY was a relief since he demonstrated a clear understanding of the situation and acted accordingly.

Thank you.

Farhan

Thursday, 18 October 2007

To whom it may concern, At approximately 10:30 I rang your helpdesk due to problems connecting my modem to your server.

My call was answered by Jay. I would like to congratulate Jay for the excellent work he did while helping guide me through my problem. He was friendly, patient and very easy to deal with. I will definitely be recommending your company to other associates as I am proud of the service I received from Jay

From Ash

Thursday, 18 October 2007

I am not reporting a problem.

I am writing to say how impressed I have been with your service. I spoke with someone called Wilbur, and he made sure my connection worked before he let me go. I have been with you for some years and I firmly believe you are the best service in Australia. Your customer service staff are excellent. Wilbur and some other guy whose name I didn’t get, helped me so efficiently, it is refreshing in this industry. As a computer technician, many of my clients use Bigpond and Optus net. Their customer service is appallingly bad, and I have moved every client over to TPG. I would like to make sure Wilbur is informed of this email. Well done TPG.

You're a class act and dodgy operators like Telstra and Optus should learn a thing or two from you!

Thursday, 18 October 2007 Hello, I just want to say thankyou for your very helpful staff. I had some problems with some connections and Jen helped me out. I have been with TPG for a number of years now and your staff have always been extremely helpful and friendly, and for someone like myself who is not as computer literate as others may be, this is a great comfort to have such help.

I have recommended TPG to a number of my clients, friends and associates because of the high quality of service. Thankyou

Sincerely

Janice

Thursday, 18 October 2007

I would like to thank Jorinda for help with an issue I had today connecting to the internet.

Jorinda's technical knowledge was very good. Jorinda was very methodical in her approach in solving the issue. Not only was she methodical but she was very patient and answered a lot of other questions that I asked her. I would like to thank Jorinda for her great service!

I am a manager in a large IT firm and would be very happy if our helpdesk agents were as good as Jorinda! I was also very please with the time it took to get through to a helpdesk agent unlike other companies where you can be on hold for 20 - 30 minutes, thus I will be referring TPG to many other people.

Yours sincerely,

David

Wednesday, 17 October 2007

Just dropping a quick message to give feedback on the help I have just received. I was assisted by Christian only 5 or 10 minutes ago.

His manner and help was very much appreciated. Christian was patient and thorough in the help that he was able to give me. My D-Link was showing it was working but I was unable to connect to the internet. Christian ran me through there configuration of the D- link.

He was able to effectively & quickly give me the very clear instructions of how to get to the default ips. After this we just ran through the wizard setting.

Christian was able to verify my password & username with me quickly and all other setting that where needed to be checked. The end result....I am once again connected to the internet using TPG. A job well done with a minimum of time and stress. My thanks go to Christian for his professional assistance and clear & quick knowledge of the D-Link system, as there are many different routers available that was excellent. Congratulations on your effective, efficient, helpful, polite and knowledgeable staff.

Sincerely

Heather

Wednesday, 17 October 2007

Hi Belinda

You have provided me with exceptional service. I am very happy that TPG have such great staff who actually care about their customers. 

Thanks a lot for your help  :) .

Lynda

Monday, 15 October 2007

Hello Romi,

Thanks for the email.

I would actually like to take this opportunity to extend my thank you for all of the help and the incredible patience you exercised with helping me get my TPG issues resolved. You provided me with the best service I can bring to mind that I have experienced in the last ten years.

You repeatedly demonstrated the core values of great customer service with your commitment, co-operation, respect, and excellence. You owned my problems with conviction and kept your cool even when I was irate and very frustrated at getting my line re-connected and the fees involved.

So, please do not hesitate to refer this to a manager or Team Leader because I feel strongly that you are an asset to your company, and I hope they recognise it. And I believe that people should be regarded for their great work, and thank you Romi once again for helping me get my TPG issues fixed.

Kind regards

Michael.

Thursday, 11 October 2007

Dear Manager, Just a short complimentary message!

Yesterday we had problems with our internet access. When I contacted TPG Internet for help, Jopil was very helpful and professional and quickly solved the problem for us.

Many thanks to Jopil and your company for prompt and professional assistance.

Tuesday, 9 October 2007

Hi,   I would like to use this opportunity to comment positively on Lilibeth's service quality at TPG, Lilibeth has been very efficient in assisting me and solving my needs, I believe with her great attitude and efficiency will certainly add value to improving the quality in total at TPG internet.  

Regards

Tom

Tuesday, 9 October 2007

Hi Akie

Thanks a lot for the wonderful job you are doing in relation to my application by monitoring the progress and keeping me updated I hope to receive the modem with router in time with my account activation.

You are a gem, great work!

Thank you very much

Monday, 8 October 2007

I wish to acknowledge Cathy's help the other day assisting me to resolve my computer problem.  With immeasurable patience, politeness and knowledge she steered me through to resolving my internet problem.

With all my thanks for Cathy's help. 

Anne

Monday, 8 October  2007

Just want to say thank you to Edgar from Technical Support staff who helped me last Saturday 06/10/07 to solve internet connectivity problem between my modem and my belkin router. I am very happy with your much improved service than a few years ago. Keep up the good work, really appreciated.

Thanks again Edgar.

Ronald

Saturday, 6 October 2007

Customer Service, I would like to compliment one of your employees, for her helpful, friendly service and her clear answers to all my questions on 2 October 2007. It is a relief and a joy to find real humanity in the business world. In appreciation,

Alithea

Saturday, 6 October 2007

Attn: Help desk. I would like to say thanks for the assistance provided to me over the phone by one of your helpdesk staff when I was experiencing problems accessing my emails. Everything is now working thanks to his advice .

Regards,

W

Wednesday, 3 October 2007

This is just to let you know that I am very satisfied by the level of service from TPG. One of TPG’s customer support just helped me upgrade to a better plan with no additional cost. His communication was clear, concise and friendly.

Kind regards,

Michael

Wednesday, 3 October 2007

Thank you for sorting out the problem I had with regard to the charging of a change of plan fee. Your representative was polite and helpful, and solved the problem to my satisfaction in a timely fashion.

Mel

Wednesday, 3 October 2007

Have not been able to connect to TPG all day. Rang TPG’s customer service and spoke to one their helpdesk. She asked relevant questions assessed the situation, and suggested certain steps I could take and the problem was fixed immediately. She was very patient and relaxed in her manner and I would like to convey my total satisfaction with her telephone service.

Thanks.

Jo

Tuesday, 2 October 2007

Dear TPG Staff,

Having been a customer of TPG since 2002, Originally using the companies free TPG nightrider dail-up back when i was a poor student i am now please to say this is the first e-mail i have sent to your company to express my praise. As a technical user i prefer the quality of the product over customer service for my money.

Having used Japan`s broadband on more than one occasion i can say the the new ADSL2+ technology your company has invested in is truly a step in the right direction and i am very happy with the speed and pricing of the technology for Australian standards. Keep up the good work and i will remain a loyal customer.

Kind Regards

goober

Tuesday, 2 October 2007

I wish to thank the three technical officers who have assisted me with a modem problem Sat29th Sept. and today 2nd Oct. Calm voices help to quell the rising tide of Panic! Coral

Monday, 1 October 2007

I would like to take this opportunity to say a big thanks to one of TPG’s helpdesk for helping me with my installation problems. He went through with me every plausible problem that I could have had and quickly eliminated them, so that I would back online correctly.

So thanks, you were a big help and a great representative of TPG.

From a very happy customer.

Monday, 1 October 2007

Hi Helpdesk

Many thanks to TPG’s customer service for helping me setup IPTV this morning. I appreciated the fast and professional advice and the solution to the problem I was experiencing.

Regards

Paul

Sunday, 30 September 2007

I would like to express my thanks for the best support I have had from any company through your customer service operator Norman.

Norman has been diligent and professional in assisting our parish community migrate from one office to a new building and have us up and running without any delay to our parishioners.

I hope that you would covey my thanks to him.

Yours faithfully,

Robert

Saturday, 29 September 2007

Dear Sir / Madam I just became a customer of T.P.G.today and I was quite pleased with the treatment I received from the staff that I had dealings with, in particular Jen who was very helpful so I thought you should be made aware of this.

Yours faithfully

Reg

Thursday, 27 September 2007

I would like to thank JEREZA from internet support for all the help and assistance that she gave to me yesterday when I was having trouble with my emails. If Jereza is indicative of your staff then the management at TPG are very lucky.

Many Thanks,

Kyran

Wednesday, 26 September 2007

Hi, I would just like to say thank you to the gentleman who helped me this morning when I was having problems receiving emails. Unfortunately I did not catch his name but I do appreciate greatly the help he gave me to sort out the problem. I have only had to contact your Technical Support team twice since I have been with TPG, but both times I have had excellent service. It is a pleasure in this day and age, to deal with people who not only know their "stuff" but who are also friendly and courteous.

Thanks once again Support Team, keep up the great work.

Regards,

Di

Tuesday, 25 September 2007

Hello, I am writing to say a big thankyou to Angie who has just helped me connect to TPG Broadband and was extremely patient and knowledgeable throughout the process.

Thankyou Angie, I very much appreciate it, you were brilliant!

Natalie

Thursday, 20 September 2007

Hi Jaimee,

Thank you for your consideration on this occasion. We appreciate your efforts and support of our business for long term.

Your attitude to customer retention will ensure your company continues to grow.

Regards,

Paul

Thursday, 20 September 2007

Hi There,

My name is Rohit and I am one of your customers. I wanted to let you know that the service provided to me by Ms.Akie, in regards to the issue that I had on my account, was excellent. She understood the situation very well and helped me accordingly and I really appreciate that. I am looking forward for good customer service in future too.

Thank You,

Regards,

Rohit

Wednesday, 19 September 2007

Hi TPG,

Thank you for persevering and fixing my email problem on Monday night although I must admit it was very late at night. Very much appreciated. I am now able to send emails without connecting directly via Ethernet cable. As suggested I rang DLink and they showed me how to change the MTU/MRU and channel.

Regards,

Emy

Tuesday, 18 September 2007

Hi, I had to phone the support line today as I couldn't get on line!! I spoke to a fellow called Windsor,on the helpline. He was really helpful and fantastic..a great employee

Regards,

Amanda

Tuesday, 18 September 2007

Dear Supervisor,

Just a quick email to commend your help desk technician, Sela. She provided excellent support this morning when I was unable to connect to the internet. She got my system running again very quickly.

Sincerely

Peter

Monday, 17 September 2007

Spoke to Beth in customer service this morning. 

She was polite, helpful and knew her products. 

Good job Beth.

Friday, 14 September 2007

Hi

Just wanted to say how helpful Carl was last night when I had a connection problem. Your technical support has always been great.

Regards

Andrew

Friday, 14 September 2007

TO WHOME SO EVER CONCERNED

I would like to bring this to the concerned supervisor's knowledge that, the service personal over the phone, namely Jay had been fantastic with the help extended to me regarding the Broadband setup. He was extremely patient and soft spoken with a novise like me and he made sure that I understood the functionality and purpose of certain features on my computer. I really appreciate his efforts and the steadfastness of TPG to employ such asset workforce.

Reena

Friday, 14 September 2007

Many thanks to the Help Desk, especially to Chris, and for his patience in getting me back on Line by making me reverse the ends of my ethernet cable. I will watch this for a few days

Many thanks.

Nathan

Tuesday, 11 September 2007 Dear Sirs,

I would like to express my appreciation for the outstanding customer service furnished by your team leader Jess Fernando while setting up my ADSL 2 with TPG last Thursday 6th September 2007.

TPG should be proud of having such a wonderful team leader.

Kind regards

Kareem

Monday, 10 September 2007

The Manager TPG Technical Support (Helpdesk)

Dear Madam/Sir

Your support is unbelievable!!! I will never go to any other provider, it's too good here.

Due to a software problem, I had to restore a partition in my PC from an image. After restoring it, my modem kept working well. However, at some stage the modem failed and I had to re- start it. Because a wrong username for adsl service was stored in the image, I restarted the modem with that old wrong user id. And guess what? I could not connect to Internet anymore.

I did not realise that the username was the problem. I struggled for 2 hours, before I finally called your helpline. I had an important work to do - I had to help one of the Customers of our Corporation with their database problem.

Fortunately, Jen was really good. She resolved the problem quickly and efficiently. She was very knowledgeable and her excellent communication skills helped too. In few minutes we had everything set up and I could call my customer to give them some technical support :)

Jen went that extra mile to help me and she did it in a very efficient & professional manner, for example she explained all steps involved in fixing the problem. Being a support analyst myself, I can appreciate a good service. Many of my colleagues considered switching to a new provider; I will recommend TPG to them and to my management.

Feel free to get back to me would you require any additional information. Thanks again and best regards,

Michael

Saturday, 8 September 2007

Dear Manager, Last Wednesday I purchased from TPG a preconfigured Dynalink RTA 1320 Modem for my new ADSL2+ service. The Modem would not accept the address 192.168.1.1 and so I could not install it properly. Today I phoned TPG helpline, the customer service personal calmly and efficiently solved the problem as well as entering my new password. I expect to have smooth running from now on and be a happy TPG customer well into the future.

Best regards

Thursday, 6 September 2007

Dear sir/madam

Today it is a first day I have a chance to contact your staff to open my new account with TPG for ADSL2+. TPG customer service was nice, helpful on the phone to help a new customer like me, and to be honest that make my stress of a hectic day disappear. I strongly believed that, your company will provide the best technical and services team to a new customer.

Best regards

Joseph

Thursday, 6 September 2007

To whom it may concern,

I am currently waiting for confirmation of connection to your ADSL2+ service and wish to thank your staff for providing me with prompt and informative replies to the status of my connection.

Thank you.

Ian

Thursday, 6 September 2007

Please be advised that I was pleased with the TPG customer service as they are both courteous and helpful.

Regards

Ron

Wednesday, 5 September 2007

TPG Customer service, I just want to say thank you very much for your service which help me to solve my problems with my TPG account. You explained to me very clearly what was wrong and helped me to fix that problem as soon as possible so that I can use my internet without longer delay.

Again...thank you very much.

Barbora

Wednesday, 5 September 2007

My ADSL is now connected thanks to the patience of your help staff. I should like to particularly thank David your engineer who went out of his way to help me with my problems. His courtesy and patience was most appreciated and a credit to your organisation.

Many thanks.

Regards

Bill

Tuesday, 4 September 2007

The Manager,

Many thanks to your staff member, Windsor. Last Saturday about 1.00pm 1st September, I had a problem...couldn't open the internet. The LAN light on my NB9W was flashing very fast. I had tried a few things like turning it off...restarting my PC etc; but no good. I thought that I may have had a faulty modem. Windsor worked through it from his end. Did something with 192.168.1.1 then I re-installed my password etc., and got back on line.

Many thanks for being there.

Ted

Tuesday, 4 September 2007

Dear All,

I would like to thank you all for being so patient.... We are now on line and a special thanks to Jack and Jess for the efforts they put in and their understanding. Being a novice with a home computer is a task in itself but with their help we achieved a positive result...

Best Regards

John & Maureen

Tuesday, 4 September 2007

Dear John

I'd like to thank you for your excellent customer service today in assisting me to get my ADSL2 going. Although I rang to confirm the connection was activated, your concerned enquiries soon indicated that it was not going to be as easy as i'd thought. Then through great communication you walked me through a number of steps to a successful set up. Great work!! I wish more people could do what you did.

Thanks and all the best

Arthur

Monday, 3 September 2007

Hi there,

I am a new user of TPG and this evening I called your technical support for installation help and my call was taken by Carl. I am very impressed the way Carl guided me in installing the wireless router and also assisted in setting up the wireless connection. His positive approach and his "can to do attitude" gave me assurance and confidence in him and his technical knowledge. He is an asset to your team. I wish him and team TPG all the best.

Thanks and Regards

Monday, 3 September 2007

Hello to whom it may concern, This letter is a note of gratitude to the excellent service that I received from TPG customer service personal, regarding my TPG account. I rang with advice on un-throttling the account and then upgraded my service and the supervisor was able to assist me immediately to reconnect my broadband speed. I greatly appreciated all that was done to assist my home based business.

Thank You

Paul

Monday, 3 September 2007

TPG Customer service,

Today I had my concerns about my VOIP service handled by the above individual. TPG customer service was able to fix my problem very quickly and efficiently. I was not receiving my 500 minutes of free VOIP calls. They have now been reinstated. Many

Thanks for you assistance.

Regards

Jennifer

Monday, 3 September 2007

Dear Sirs,

Three customer service staff in particular went out of their way to get our service difficulties rectified and help in the reduction of the damage caused to our business by this, my grateful thanks to these people. Regards Graeme TPG Customer service, This was the email I sent to the helpdesk a few days ago. As I have said on the phone, the experience has been marvellous with your assistance and a pleasure to work with! If it was not for TPG customer service’s pleasant manner, I would have "lost it" with all of the problems used to our business by this upgrade! Once again thank you very much for everything and have a very good weekend.

Regards,

Graeme

Sunday, 2 September 2007

I was just want to drop some few message regarding to a service I had when I was having issues connecting to my ADSL+2. I would like to congratulate you for a top service and professionalism you've given me for getting my connection to be established in no time. Once again, thank for the awesome service and keep it up and I am pretty sure that I will become one of your loyal customer in following years.

Cheers!

Irwin

September 2007

I would like to thank TPG Customer Service for their assistance this morning re my ADSL2+ NetCommNB1 non-connectivity problems. I was, with help, back online within a very short time.

Jeanne

September 2007

Dear helpers at TPG,

Having negotiated the understanding of what items needed to be purchased- and got to know some new words, eg Ethernet, I have finally succeeded in logging on. Thank you again to the three who had the main tasks of helping get me logged on. I appreciated your courtesy, care and thoroughness, and I appreciated that your task was not easy, and often wouldn’t be easy. It was good to hear that you knew each other, and were not in isolated units.

Thank you, Jan Thank you again and have a laugh and smile that we all achieved the hoped for result.

Jan

Monday, 27 August 2007

Hi Guys - Just wanted to say thank you for your assistance in helping me set up my broadband @ home. Your staffs are always completely helpful and polite. I will be sure to recommend your company to any colleagues and friends I have looking for a provider of your services.

Your staffs are a credit to your company.

Regards,

Ryan

Monday, 27 August 2007

To Customer Service & Help Desk Team Leaders

First and foremost, I would like to thank your teams for providing me endless support from day 1 to present. I have been with Optus for years until I have decided to try your service after I moved to a new address where telephony is not serviced by Optus. I was satisfied with them except for recurring billing problems which they eventually have solved after calling them for it. I just realised that there are better companies out there who live to their promises to their customers service-wise. Your teams are dedicated to finish what they have started and are willing to take an extra mile to provide excellent customer service. I am writing to express my utmost satisfaction to your after-sales service. I was desperate not getting a connection 3 days ago but it was quite a relief to know that someone would give me a call when things are figured out and fixed. I have received quite a number of calls just to ask me if everything’s up and running. I am very happy of these little efforts which other companies do not realise how important it is for a customer.

Once I again, I thank you and your teams for all the support that they have provided me. I am looking forward to a lengthy business relationship with you. Keep up the good work. Regards Paul PS. I would write a letter to APC magazine to let Australians know about your good service.

Thanks

Sunday, 26 August 2007

Dear TPG

I would like to pass on my highest praise regarding one of your help desk representatives, who spent a great deal of time tonight helping me get my connection working. The TPG customer service personal was patient, polite and extremely customer focused.

Regards,

Rosanna

Thursday, 23 August 2007

A few days I sent my modem to TPG to be repaired, 2 days later I received a completely new modem. Just wanted to say thank you for the prompt and great service. This is why I use TPG instead of Telstra or Optus.

TPG Customer

Thursday, 09 August 2007

Good Day, guys… I would like to say thanks heaps for the effort that u guys extend to help me with my probs connecting to adsl+2 connection...keep up the attitude and wish u guys all the best!

Cheers!

Wednesday, 08 August 2007

Dear TPG,

I have used the IPTV, and in my opinion it is excellent service! I hope you will add even more TV channels across the board, language, sport, fashion etc. If more channel added, definitely I will upgrade my ADSL2 Plan and spend more money for better broadband service than watch pay TV. Keep up excellent service.

I Love it!

Regards,

Adam

Tuesday, 7 August 2007

To Whom It May Concern,

Recently I have experienced some technical difficulties with my computer. As the team leader of customer relations at of one of Australia's leading wireless ISPs, I am exposed to troubleshooting basic problems all day, every day. I have great interest in observing the manner in which customers are handled by service representatives. I called the TPG tech support line to have my problem resolved and was greeted by Christian. This kind gentleman walked me through, step by step, how my problem would be resolved. He was very patient with me and answered even the most basic of questions. I personally think that he is to be commended on the way he handled the call. I would have no hesitation in hiring staff with his attitude.

Again, thanks for a great service.

Irvin

Tuesday, 7 August 2007

Hi Sela,

Thanks for helping me get thru the internet connection issue. I'm impressed by your professional attitude as well as the good knowledge. The problem is resolved.

Happy with the support quality.

Thanks again!

Jie

Saturday, 4 August 2007

I would just like to say thanks for the good service I received. Being a computer engineer I know how difficult it can be to sort out problems such as line synchronisation issues. I was very happy with the way in which I was treated and the technical help received.

Thanks

Alan

Saturday, 4 August 2007

I have been having a bit of a dumb moment with my new broadband but with the help of Michael at the help desk it's all been resolved. His patience and persistence has not only solved my problem but also taught me what I shouldn't be doing. You have a great person working for you.

Regards,

Lillian

Friday, 3 August 2007

I would like to put together a few words here to share with you an ultimate service experience I have received from your staff Ellen yesterday and today. I had some quite complicated issues with my computer which caused me to not be able to use your IPTV services yesterday. I could not set it up on my PC despite my moderate to above moderate knowledge on such matters. Ellen picked up the matter yesterday + listened to me very carefully + understood what the problems were very intelligently + followed it up with precise professionalism & care persistently + got me to send screen shots to her so she could see what was going on at my end + came back to me on the phone + and fixed all the problems successfully without causing any confusion, conflicts and the like in just two phone calls.

If this is not the best service one could ever get in any industry, nothing else can ever be it. I would like to congratulate TPG for having appointed such an individual to provide services to TPG clients. TPG is surely on the rise and apparently very much deserving to keep the trend going upwards.

Thank you Ellen, thank you TPG.

Monday, 30 July 2007

I would like to thank TPG for its wonderful service that was provided in resolving its billing error issue. In particular the lady who handled the matter swiftly and with much politeness. I offer my utmost gratitude and respect for her efficiency in rectifying this issue.

Thank you once again and I hope that we'll be able to do business in the future.

Warmest regards,

Keith

Monday, 30 July 2007

Hi,

I would like to thank the Helpdesk agent for the his professionalism in resolving the issue with our router at Kingston, ACT. He called me four times for updates and pursued the matter up to the end with great enthusiasm. I appreciate his efforts. I would also like to thank Ivy and the rest of the crew for their efforts.

Thanks again

Cyrus

Sunday, 29 July 2007

Hello there! Just want to thank you for the service that you giving me. I'm really satisfied what I have in my Dial-up connection and having a good support when I have a problem in my connection specially those Dial-up Agents. He is such a good agent and easy to understand in giving instructions to solve the problems that I encountered.

I'm looking forward to upgrade my connection to ADSL2+ someday!

Thanks a lot!

Friday, 20 July 2007

I am in the process of setting up an adsl2 account.

I have been assisted by three customer service staff during this process. They have all been very helpful, are very polite and pleasant and know their facts and processes very well. The first staff member (who set up the activation request) even followed up to see if the line had become active and called to let me know. I particularly commend her initiative and for doing this when it required her to do something two days after the call itself. I know this must be difficult in a call centre and it has sped up the connection process. Otherwise I would have had to call Telstra myself, and then called you back, which would not have happened until tomorrow. The second staff member took my call to change the delivery address for my modem. She did suggest that I send through the direct debit form and phone five minutes later to confirm its receipt. The third staff member was also very helpful and pleasant and made sure that my fax had come and that the direct debit form was sent through to Accounts.

Regards

Stuart

Friday, 20 July 2007

Please be advised that I was very happy with the helpful customer service lady that assisted me with my enquiry.

Teresa

Thursday, 19 July 2007

Very friendly & helpful, Gina was able to deal with my enquiry quickly & efficiently. I am very happy with the way she was able to sort out my problem. She also sounds like a nice person ie. was happy & friendly!!!!!

Regards

Julia

Thursday, 19 July 2007

I would just like you to know that I was very pleased with the help that I received from Elaine tonight. I don’t know what the problem was as I had tried everything she suggested but when I did it my problem did not go away. As I said to her she was "magic" and got my internet connection up and going again when I had been without it for some days.

Many thanks.

Anne

Wednesday, 18 July 2007

I have just received assistance from your helpdesk staff member, Richard Mababa and would like you to know that he was very patient, informative and ultimately helpful in re-establishing my modem connection. Richard suggested I purchase another Ethernet cable to help eliminate possible problems, was able to indicate the cost of such a cable and explain this would be cheaper than sending my computer and modem to a shop for testing. Richard offered to call me back the following evening once . obtained a new Ethernet cable. I didn’t actually expect such an offer would be made, let alone followed through and I’m delighted that he did and ultimately managed to rectify the problem. I am not computer-literate or -tolerant and Richards informative and confident approach saved me from exasperation . I even may have learnt a little bit !!

Cheers

Jonathon

Tuesday, 17 July 2007

Good Morning John,

I am a TPG customer and I wanted to give you some feedback on a call I made this morning. I called because I am considering taking a job in Mount Isa, a remote town in North-West Queensland, which would start in January. As you can imagine I have had to deal with several firms before I can make my decision, and I have found them all difficult, except TPG. I spoke with Emily, who was very friendly, extremely helpful and most efficient in handling my enquiries. She was even able to understand what I meant even though I didn’t know the correct terminology and was in a pre-coffee haze. Her product knowledge was excellent and, unlike the other companies I have dealt with, she was able to tell me a lot about the process of ADSL relocation. I understand that in running a call centre call length, hold time and such are very important performance metrics. I’d like to tell you that my call was answered immediately, which I do value highly, I had no hold-time because Emily’s product knowledge was so readily apparent and unlike other firms, I did not feel as if she was watching the clock more than she was considering my enquiry. It felt as if your team has more customer focus than KPI focus, which is something that I find refreshing and a pleasure to deal with.

Sir, I really appreciate it when the firms I contact are professional, personable and prepared, and Emily was all three. I would also like to tell you that I left Westnet and churned to TPG mostly on price, and I have stayed with TPG because of the combination of excellent customer service and reasonable pricing.

Thank you.

James

Tuesday, 17 July 2007

Hi! I just want to say thanks to the amazing support I had from Erica tonight. I appreciate her patience in answering all of my questions and getting me online with no issues.

Again, Thank you!

Dave

Tuesday, 17 July 2007

To whom it may concern I got Richard on 16 July to assist me with an internet connection problem. I found Richard most helpful and I must say it was refreshing to have someone listen and very courteous with my problem. Richard solved my issue within 30 seconds I am very impressed.

Keep up the good work.

Eric Brisbane, Australia

Monday, 16 July 2007

Dear Sir/Mam,

I never even had encountered a customer service representative with such dedication and patience...I am pleased to let you know that Ms.Chrzelda was not only patient enough to understand my situation but also showed great empathy towards my woes (difficult accent) and immediately guided me for what I should do next..I really got more reason to stay with TPG apart from its sound technical service..I strongly recommend Ms.Chrzelda be rewarded for this kind of service she has provided me and I am sure there would be others, more than satisfied customers to vouch for the same..With such kind of competition in market I think excellent customer service like this would make the difference between TPG and the other lot..

TPG Customer

Monday, 16 July 2007

Thank you Anthony for your telephone support very helpful.

regards

Ewan

Monday, 16 July 2007

Dear Sir,

I would like to say thank you for the support that your staff has offered in past 2 days. Accidentally I was charged a connection fee of $59.95 on my account, usually it would take about 8 days for most companies to respond. But, I was so surprised when one of your customer service rep contacted me, via a phone as well as email and resolved the matter as soon as possible.

Thank you so much for a prompt and friendly service, I really think I have made an excellent choice in shifting my internet service provider from Telstra to TPG.

Yours truly,

Munaf.

Sunday, 15 July 2007

Hi Rhyan,

Thanks for your quick response to my phone call - I have checked the email account and all seems fine with it. Re feedback comments - Very happy with service that you have provided in this instance. As I am calling from overseas it is a relief to get this issue sorted out quickly without multiple expensive phone calls.

Thanks again

Tuesday, 10 July 2007

Dear Sir, I am just writing to express my great thanks and compliment you on one of your support staff who has just exhibited the most exemplary level of patience, understanding and assistance that one could ever ask for. Not only was he very patient, competent and understanding but his speech and dictation were very clear and as such he made my interaction with TPG simple and quick... which was most pleasurable given my interactions earlier in the day. I believe that if I had had enjoyed the same level of understanding, clarity of speech and knowledge of your company's capabilities during this morning's dealings to try to organise my web site/domain name transfer from Telstra to TPG I would not have felt impelled to cancel those arrangements... given that the request was advised 7 days ago by fax and was today told that it would take another 5 days to complete..which was and is totally unacceptable . I approached TPG Internet thereafter and they have now organised the web hosting transfer and have actioned this immediately.

Thank you again to Voltz... he has somewhat redeemed the honour of TPG.

Regards

Millard

Tuesday, 3 July 2007

Hi, I'd like to take this opportunity to offer my congratulations on providing something I'm finding increasingly rare, a help desk that's actually helpful. Having worked in & managed many call centres & online counselling services, I can understand how testing it can be answering call after call, most from people in a frustrated state hoping the person at the other end of the line will; A, be able to understand what their problem/issue is, & B, be able to talk the caller through to a solution. Neither of these two stages can be achieved if the operator hasn't got great listening skills, patience & the ability to direct the call (& the caller) in order to achieve the desired results. Add to this proper training & support within the help desk environment (note to Management: keep 'em happy, & the customers won't get crappy) & you're pretty close to a good thing. I'm very glad to say that over quite a number of calls recently, your team performed with empathy, tolerance & more patience than is normally seen in such a role. Even to the point of talking me through the installation of a device not normally supported by your organization. All to the point that I'm now more convinced than I was in your organization. ADSL2 is now available in my area & this has cemented my decision to stick with you (although I'm still to decide on a plan). This I also thank you for, since it makes it much easier to ignore offers from other providers telling me they can do a better job for less. If it is that they're fortunate to have a help desk like yours, then good luck to them, as for me, I'm glad to say that given the experiences mentioned above, I'd rather stay with what I know to be good, rather than chase something claiming to be better.

Keep up the good work.

John

Thursday, 5 July 2007

Tonight my connection to the internet fell over - a problem created by trying to set the encryption facility on my wireless router. When I got through to the help desk - the staff dealt with my problem and quickly sorted it out and got my PC connected without losing the wireless connections as well. Joshua was very careful in giving me the instructions needed to complete this task and for his great service I am very appreciative.

Regards,

Peter (Satisfied TPG Customer)

Thursday, 5 July 2007

Greetings,

I’m having problem's on my internet connection for the last 2 weeks , I cannot browse the internet and check my emails I was thinking to change my provider. Until I called TPG, spoke to the helpdesk staff he was very polite, professional and he guided me through to rest of the process. I was very happy and pleased with the service. Having people who knows what they are doing is good in the business.

Cheers,

Sheila

Wednesday, 4 July 2007

Supervisor,

Help Desk (ADSL2+) I recently had the need to contact your Help Desk on a number of occasions when I could not connect to the internet. After a number of contacts and discussions with your Help Desk staff it was established that the modem was probably faulty and should be returned to TPG technical staff for testing and replacement under warranty. The modem has now been posted back to me (very promptly) and after phoning your Help Desk once again for assistance I am now connected back onto the internet. The reason for this email is to advise you of that the quality of service I received from your Help Desk staff was first class on all occasions. The return of a replacement modem was extremely prompt, and on all occasions that I contacted your Help Desk your staff were very helpful and patient and did their very best to resolve the problem.

Cheers,

Graham

Wednesday, 4 July 2007

Dear TPG Management.

As a long standing member and TPG customer, I continue to be impressed by the first class service provided your staff. Tonight, both Rick and Louis from the ADSL2+ Help Desk made it very easy for me to connect my new ADSL2 + Modem which I received this afternoon. Again, I congratulate and thank both Rick and Louis for providing efficient, fast and service excellent service and for getting me up and running within minutes.

Thank you.

Yours sincerely,

Glenn - A Very Satisfied TPG Customer.

Thursday, 28 June 2007

To whom it may concern, I had to ring for some internet support today. I am writing to say that Ivy helped me connect successfully. Her manner was extremely polite and she was very helpful. It was obvious that she knew her work well and was able to talk me through my problem (I am a computer moron) to a quick and successful solution.

Thanks and regards,

Michael

Thursday, 28 June 2007

I want to pass on my appreciation for the assistance recd on your help line last night. I had a logon problem that has been ongoing for a while and I expect I had messed up some settings while trying to fix it. Rick was the unlucky guy I found on the help line and he patiently talked me through the problem and eventually got it sorted. I want to commend his pleasant manner, systematic approach and knowledge of the systems. This is unfortunately not the experience on most companies support lines so please maintain the TPG standard.

Regards

Greg

Thursday, 21 June 2007

Dear Sir/Madam,

Despite a long wait in the call que, I was well rewarded with some excellent assistance from one of your support staff. He handled my problem professionally and quickly despite some hardware failure on his end. I am absolutely satisfied with my connection knowing that guys like Rick are there to step in should I not be able to tackle the problem myself.

Thanks once again,

Vaughan

Thursday, 21 June 2007

Attention Management.

I would like to take this opportunity to pass my highest praise onto one of your helpdesk assistants whose name is ARIS, for the absolute marvellous help that he has given me just right now. The problems that I have had since being crossed to ADSL have been numerous, but finally I have found someone there that has solved them all. Thankyou all, and especially Aris. Have a good day. :-) :-)

Regards' James

(a happy customer, finally)

Thursday, 21 June 2007

Hi, I am a new subscriber to TPG's ADSL2+ service. I would like to praise the staff at TPG for making the transition from Telstra to TPG as swift and professional as they have. Last night I had difficulties setting up my internet connection so I 'phoned the technical help line. A young man by the name of Ryan guided me through the process with ease. Although I am in the I.T. industry myself, there is no way I would have been able to fix the problem.

Well done Ryan and well done TPG.

Kind Regards,

Gary

Thursday, 21 June 2007

Hi, We recently had a computer meltdown and when we had the new system installed, we had trouble logging onto our account. We spoke with Christian at your office and he assisted us with password changes and advice how to get the system operating again. Everything is now fine and I would like to thank Christian for his polite and helpful assistance. He was great to deal with and is a credit to your company.

Thanks again

Rick

Saturday, 16 June 2007

Hi Rey, It appears that this issue has now been resolved I would like to thank you and the support engineers for your professionalism and persistence displayed in order to get this issue resolved. I did have some pre perceived negative feelings about the ability of TPG to resolve this issue, but I have to say that in dealing with you and the other TPG support personnel on this issue you have been nothing but supportive and very professional in dealing with a some what negative client. Once again thanks and I would like you pass this positive feedback on to your supervisors.

Regards,

Gary

Tuesday, 12 June 2007

To Whom It May Concern,

This email is to acknowledge the great service I have received regarding assistance in configuring my modem and setup with TPG. I would like to express my appreciation to Chris and Nick whom I have been in contact with tonight. They were extremely patient, supportive and helpful. Although I hope not to require the services of the support network often, I am comforted by the fact that I will not only be greeted with friendly and approachable staff but people who know what they are doing and talking about.

Kind regards,

Natasha (newly signed up customer to TPG today)